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West Corp. Acquires Call Analytics Provider AVOKE
Wednesday 13 June 2018

13 June 2018 - Nebraska, US-based technology enabled services provider West Corp. has acquired the assets of Massachusetts, US-based call experience analytics company AVOKE from Raytheon Company (NYSE: RTN) to enhance West's comprehensive portfolio of voice, text and unified communication solutions, the company said.

Terms of the transaction were not disclosed.

AVOKE enables complete visibility into a customer call from the first ring to call completion across all interactive voice response (IVR) systems and transfers. AVOKE combines audio recordings, complete text transcription, IVR navigation and call data in a single web-based environment.

West engages over 65m individuals around the world with IVR and SMS/text each month, exceeding more than 7.5 bn multi-channel transactions and 6 bn call minutes annually.

West Corp. said this acquisition is an engine to accelerate its innovation on behalf of businesses and people around the world.

West Corp. provides reliable, high-quality voice and data services. West has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin America and South America. West is controlled by affiliates of certain funds managed by Apollo Global Management, LLC (NYSE: APO).
Date Published: 13/06/2018
Target: AVOKE,  
Country: USA
Sector: Telecommunications
Type: Corporate acquisition
Status: Closed
Vendor: Raytheon Company
Buyer: West Corp
Terms of the deal were not disclosed