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TTEC to Acquire VoiceFoundry to Enhance Customer Service with Addition of Amazon Connect
Monday 10 August 2020

US-based Customer Experience as a Service (CXaaS) provider, TTEC Holdings, Inc. (NASDAQ: TTEC), has agreed to acquire Oklahoma-based VoiceFoundry, a global partner of Amazon Web Services, adding Amazon Connect to TTEC's Humanify Cloud CX ecosystem, the company said.

Terms of the transaction were not disclosed.

The acquisition creates an end-to-end CX delivery solution for Amazon Connect.

The TTEC acquisition of VoiceFoundry will leverage the global scale and enterprise client footprint of the TTEC Engage business to offer the enhanced CXaaS offering while TTEC Digital maintains separate and dedicated AWS and Cisco sales teams focussed on driving client value through the Amazon's and Cisco's partner ecosystem.

The acquisition not only adds Amazon Connect to TTEC's Humanifytm CX Marketplace, but it also extends TTEC Digital's Humanifytm Cloud Integration and API platform to AWS, providing TTEC customers and prospects with cloud contact centre optionality and a unified per user per month offering for access to over 50 enhanced CX applications to complement AWS's services.

Based in Tulsa, Okla. with offices in the UK, Singapore, and Australia, VoiceFoundry's expertise is focussed on artificial intelligence and natural language automation, chatbots, CTI/CRM, enterprise integration, user-experience design, analytics, omnichannel engagement, and workforce optimisation.

TTEC Holdings, Inc. (NASDAQ: TTEC) provides digital global customer experience technology and services company focussed on the design, implementation, and delivery of transformative solutions for many of the world's most iconic and disruptive brands.
Date Published: 10/08/2020