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TTEC Acquires Serendebyte to Expand Automation Solutions
Thursday 13 February 2020

13 February 2020 - Colorado, US-based digital customer experience technology company TTEC Holdings, Inc. (NASDAQ: TTEC) has acquired a majority interest in Texas-based intelligent automation CX solutions provider Serendebyte to advance scale of delivery of end-to-end CX automation to clients, the company said.
Terms of the transaction were not disclosed.
Serendebyte strengthens TTEC's ability to deliver intelligent automation solutions globally.
The acquisition also expands TTEC's network of engineers and developers to provide a combination of robotics-powered case management, AI and analytics.
Serendebyte employs a workforce in India, the US and Canada serving industries including financial services, insurance, healthcare, aviation, retail and consumer products.
TTEC Holdings, Inc. (NASDAQ: TTEC) is a digital global customer experience technology and services company focussed on the design, implementation and delivery of transformative customer experience, engagement and growth solutions.
Details
Date Published: 13/02/2020
Target: Serendebyte/majority stake
Country: USA
Sector: Computer Software
Type: Corporate acquisition
Financing:
Status: Closed
Vendor:
Buyer: TTEC Holdings, Inc
Comment:
Terms of the deal were not disclosed

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