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ServiceNow Acquires Customer Interaction Framework Builder Qlue, Invests in BuildOnMe
Friday 19 May 2017

19 May 2017 - California, US-based cloud computing solutions provider ServiceNow (NYSE: NOW) has invested in Texas, US-based AI-based customer interaction framework builder Qlue and Virginia, US-based products and services company BuildOnMe, a ServiceNow partner to expand artificial intelligence capabilities, the company said.
ServiceNow has agreed to acquire Qlue with plans to further increase productivity for its customers and enhance their experiences by applying artificial intelligence to routine service desk conversations with Qlue's virtual agent messaging capabilities.
With this acquisition, ServiceNow expands its offerings to enhance its Intelligent Automation Engine on the Now Platform.
Financial terms were not disclosed. This is an all-cash transaction expected to close this month.
ServiceNow Ventures has invested in BuildOnMe. Financial terms were not disclosed.
ServiceNow said its investments in Qlue and BuildOnMe show its commitment to greater intelligence for everyday work on the Now Platform. The new capabilities will benefit from the rich data that customers already have on the Now Platform.
ServiceNow customers are positioned to take advantage of machine learning within the Intelligent Automation Engine with a tailored approach to each customer and their own cloud instance via ServiceNow's multi-instance architecture.
BuildOnMe's artificial intelligence applications also enable companies to automate many mundane tasks with a chatbot.
The company's Bob (BuildOn Bot) delivers a chatbot HR assistant running on the Now Platform to increase HR employees' self-service support, which can deflect cases. BuildOnMe also offers BuildOn Claims, an AI-infused end-to-end claims management and customer portal for the insurance and legal industries.
Funding from ServiceNow Ventures will help expedite BuildOnMe's move to bring smarter decisions and increased productivity into the workplace.
Qlue follows ServiceNow's DxContinuum machine-learning buy in January. BuildOnMe is the eighth investment by ServiceNow Ventures, which targets early-to growth-stage companies that have a product built on the Now Platform.
BuildOnMe harnesses artificial intelligence to supercharge cloud applications. BuildOnMe is a certified ServiceNow technology and services partner.
ServiceNow offers service management solutions for customer support, human resources, security operations, and other enterprise departments through the operation of its ServiceNow platform.
Date Published: 19/05/2017
Target: Qlue, BuildOnMe
Country: USA
Sector: IT/Online Services
Type: Corporate acquisition
Status: Agreed
Buyer: ServiceNow,  
Terms of the deal were not disclosed