Friday 16 October 2020

Houston, US-based IT solutions company BMC Software, Inc. has acquired Swedish knowledge management software company ComAround, combining AI, NLP-based knowledge management and self-service solution with BMC Helix to advance intelligent automation, the company said.

Financial terms of the transaction are not disclosed.

BMC and ComAround will build on their respective self-service, ITSM, and AI market leadership and expertise to provide NLP-based full-context-search knowledge management capabilities.

Combined with the award-winning BMC Helix Chatbot and BMC Helix ITSM solutions, BMC can further increase service desk efficiencies and transform the human experience, providing companies with the agility, customer-centricity, and actionable-insights necessary to become an Autonomous Digital Enterprise.

BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.

ComAround Knowledge is a cloud-based AI knowledge management software specifically designed to optimise self service and support flows, and create excellent agent and customer experiences through a variety of channels.