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Advantage Communications Acquires Majority Share of Mexico-Based First Kontact
Tuesday 14 January 2020

14 January 2020 - North American BPO contact centre Advantage Communications Inc. (ACI) has acquired Mexico-based contact centre First Kontact LLC to expand global presence and enhance Spanish customer service offerings, the company said.
Terms of the transaction were not disclosed.
Through the acquisition, Advantage Communications will be able to deliver its CX and CX technologies to a wider Spanish speaking client base, while continuing to strengthen its core service offerings with more multilingual capabilities across North America and the Caribbean.
Clients of Advantage Communications will now have access to increased multilingual customer service representatives, giving them new ways to serve their North and Central American Spanish-speaking customers as well as improving their coverage in the Mexican market and far beyond.
Advantage Communications Inc. is a leading North American and Caribbean Contact Centre for top global brands. ACI provides outsourced BPO solutions that are custom-designed to be an extension of a brand and its business model.
ACI's Contact Centres are located in bilingual English/French Eastern Canada and nearshore Jamaica, providing scalable solutions, reliable business continuity, and the best-branded customer experience across the board.
First Kontact LLC offers a full range of Spanish and English inbound and outbound Contact Centre services, customised for clients across a range of industries.
Date Published: 14/01/2020
Target: First Kontact LLC
Country: Mexico
Sector: Telecommunications
Type: Corporate acquisition
Status: Closed
Buyer: Advantage Communications Inc
Terms of the deal were not disclosed