Deal Snapshot
WEST CORP ACQUIRES CALL ANALYTICS PROVIDER AVOKE
Wednesday 13 June 2018

Nebraska, US-based technology enabled services provider West Corp. has acquired the assets of Massachusetts, US-based call experience analytics company AVOKE from Raytheon Company (NYSE: RTN) to enhance West's comprehensive portfolio of voice, text and unified communication solutions, the company said.

AVOKE enables complete visibility into a customer call from the first ring to call completion across all interactive voice response (IVR) systems and transfers. AVOKE combines audio recordings, complete text transcription, IVR navigation and call data in a single web-based environment.


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Details
Date Published: 13/06/2018
Target: AVOKE,  
Country: USA
Sector: Telecommunications
Type: Corporate acquisition
Financing:
Status: Closed
Vendor: Raytheon Company
Buyer: West Corp
Comment:
Terms of the deal were not disclosed

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