Deal Snapshot
FIVE9 TO ACQUIRE VIRTUAL OBSERVER
Tuesday 25 February 2020

US intelligent cloud contact centre Five9, Inc. (NASDAQ: FIVN) has agreed to acquire Virtual Observer, a provider of cloud-based Workforce Optimisation, (Workforce Engagement Management) solutions, to transform contact centre efficiency, the company said.
With this acquisition, Five9 expands its portfolio to include a cloud-based and integrated WFO offering as a complement to the company's ongoing strategic partnerships with leading WFO providers focussed on delivering best-of-breed experiences for large enterprises.


TKUqg0 http://www.FyLitCl7Pf7kjQdDUOLQOuaxTXbj5iNG.com
Details
Date Published: 25/02/2020
Target: Virtual Observer
Country: USA
Sector: IT/Online Services
Type: Corporate acquisition
Financing:
Status: Agreed
Vendor:
Buyer: Five9, Inc
Comment:
Terms of the deal were not disclosed

Options